🔁 Return & Refund Policy – Velmora Beauty

At Velmora Beauty, we aim to provide the best quality products to our customers. However, if you face any issue, please read our return policy below.

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1. Return Eligibility

• We offer a 3-day return policy from the date of delivery.
• Returns are only accepted in the following cases:
  • You received a wrong product
  • You received a damaged product

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2. Important Conditions

• Used products are not eligible for return or exchange.
• The product must be unused and in original packaging.
• Customers must provide a clear unboxing video or photos as proof.

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3. Return Charges

• Return shipping charges will be paid by the customer.

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4. Return Process

To request a return, please contact us within 3 days of delivery:

📧 info.velmorabeauty@gmail.com

Include:

• Order details
• Issue description
• Photo or video proof

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5. Refund Policy

• Once the returned product is received and inspected, the refund will be processed.
• Refunds will be issued to the original payment method within 5–7 business days.

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6. Non-Returnable Items

• Used or opened products
• Products returned without proof
• Requests made after 3 days of delivery